What is your returns and refunds policy ?
An item can be returned within 7 days of receiving for a full refund minus the shipping fee. Buyer is responsible for return shipping cost. Due to the nature of personalised items- there is a no returns on personalised items.
How long does it take to process an order?
We pride ourselves on processing orders within 1 day- however do keep in mind that if you add personalisation such as a personalised embroidered name, please allow for an extra 3 days to prepare your order.
How can i know which size to choose?
On each product page there is a sizing description. When choosing a harness size please measure dog according to our sizing chart. There is also a video on how to accurately measure your dog for their harness. If you have any questions, please reach out to us.
What is the quickest way to hear back from us?
We check our emails daily but if you are after a quicker reply send us a DM on Instagram @georgieandcodesigns
Do you run any promotions for influencers on Instagram?
Yes we do, if you post your pet using our product please tag us and also send us a DM saying you tagged us and we will gift you with a $10 voucher towards your next purchase.
What is your Shipping Policy?
All orders will be processed and sent within 24 hours. Please allow 3-5 business days for personalisation on orders.
All your details given via our website will not be shared and all details will remain private.
Payment Policy ?
All orders must be paid throughout the shopify portal with payment options given of credit card or debit card.